The Resource VA health care, actions needed to improve access to primary care for newly enrolled veterans : testimony before the Committee on Veterans' Affairs, House of Representatives, statement of Debra A. Draper

VA health care, actions needed to improve access to primary care for newly enrolled veterans : testimony before the Committee on Veterans' Affairs, House of Representatives, statement of Debra A. Draper

Label
VA health care, actions needed to improve access to primary care for newly enrolled veterans : testimony before the Committee on Veterans' Affairs, House of Representatives
Title
VA health care, actions needed to improve access to primary care for newly enrolled veterans
Title remainder
testimony before the Committee on Veterans' Affairs, House of Representatives
Statement of responsibility
statement of Debra A. Draper
Title variation
Actions needed to improve access to primary care for newly enrolled veterans
Creator
Contributor
Author
Sponsoring body
Subject
Language
eng
Summary
"GAO found that not all newly enrolled veterans were able to access primary care from the Department of Veterans Affairs' (VA) Veterans Health Administration (VHA), and others experienced wide variation in the amount of time they waited for care. Sixty of the 180 newly enrolled veterans in GAO's review had not been seen by providers at the time of the review; nearly half were unable to access primary care because VA medical center staff did not schedule appointments for these veterans in accordance with VHA policy. The 120 newly enrolled veterans in GAO's review who were seen by providers waited from 22 days to 71 days from their requests that VA contact them to schedule appointments to when they were seen, according to GAO's analysis. These time frames were impacted by limited appointment availability and weaknesses in medical center scheduling practices, which contributed to unnecessary delays.V̂HA's oversight of veterans' access to primary care is hindered, in part, by data weaknesses and the lack of a comprehensive scheduling policy. This is inconsistent with federal internal control standards, which call for agencies to have reliable data and effective policies to achieve their objectives. For newly enrolled veterans, VHA calculates primary care appointment wait times starting from the veterans' preferred dates (the dates veterans want to be seen), rather than the dates veterans initially requested VA contact them to schedule appointments. Therefore, these data do not capture the time these veterans wait prior to being contacted by schedulers, making it difficult for officials to identify and remedy scheduling problems that arise prior to making contact with veterans. Further, ongoing scheduling errors, such as incorrectly revising preferred dates when rescheduling appointments, understated the amount of time veterans waited to see providers.Ôfficials attributed these errors to confusion by schedulers, resulting from the lack of an updated standardized scheduling policy. These errors continue to affect the reliability of wait-time data used for oversight, which makes it more difficult to effectively oversee newly enrolled veterans' access to primary care"--Preliminary page
Member of
Cataloging source
AWC
Government publication
federal national government publication
Illustrations
illustrations
Index
no index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://bibfra.me/vocab/lite/organizationName
United States
http://library.link/vocab/relatedWorkOrContributorName
  • Draper, Debra
  • United States
Series statement
Testimony
Series volume
GAO-16-562 T
http://library.link/vocab/subjectName
  • United States
  • Veterans
  • Primary health care
Label
VA health care, actions needed to improve access to primary care for newly enrolled veterans : testimony before the Committee on Veterans' Affairs, House of Representatives, statement of Debra A. Draper
Instantiates
Publication
Note
"For release ... April 19, 2016."
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
mixed
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Problems newly enrolled veterans faced in accessing primary care and obtaining timely access to care -- VHA's oversight of veterans' access to primary care is hindered in part by data weaknesses
Dimensions
unknown
Extent
1 online resource (10 pages)
Form of item
online
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
color illustration
Specific material designation
remote
Label
VA health care, actions needed to improve access to primary care for newly enrolled veterans : testimony before the Committee on Veterans' Affairs, House of Representatives, statement of Debra A. Draper
Publication
Note
"For release ... April 19, 2016."
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
mixed
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Problems newly enrolled veterans faced in accessing primary care and obtaining timely access to care -- VHA's oversight of veterans' access to primary care is hindered in part by data weaknesses
Dimensions
unknown
Extent
1 online resource (10 pages)
Form of item
online
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
color illustration
Specific material designation
remote

Library Locations

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      39.954941 -75.193362
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